Returns, exchanges & refunds.
At Zamo Personal Shopper we strive to deliver quality products and excellent service. Please read this policy carefully before making a purchase.
4–6 working days
Orders are processed and fulfilled within 4–6 business working days.
Refunds for late fulfilment
Request a refund if your order is not fulfilled within 6 working days.
Sneaker & clothing exchanges
Exchanges allowed when sneakers or clothing are unworn and in original packaging.
1. Order fulfilment & refunds
- ✓Orders are processed within 4–6 business working days.
- ✓A refund may only be requested if your order has not been fulfilled within 6 business working days.
- ✓Due to high demand, fulfilment may in rare circumstances take longer than the standard window.
- ✉Refund requests must be submitted via email to orders@zamopersonalshopper.co.za.
- ✓Refunds are processed only after internal review and approval.
2. Sneaker & clothing exchanges
Exchanges are allowed only when sneakers or clothing meet the conditions below.
Eligible for exchange
- ✓Sneakers or clothing are completely unworn
- ✓Items are in original condition with tags still attached
- ✓Items are in their original packaging
Not accepted
- ×Items that have been worn, washed or used
- ×Items damaged through misuse after delivery
- ×Items returned without prior approval
How to request an exchange
Four simple steps. No forms. Just email.
Message us
Email or chat with us within 7 days of delivery. Include your order number and the reason for the exchange.
Get approval
We review your request and confirm your item is eligible based on condition and packaging.
Pack & send
Pack the item in its original packaging with tags attached. You are responsible for the delivery cost of returning the parcel to Johannesburg using a tracked service.
Exchange processed
Once we receive and inspect the item, we arrange your exchange. Please allow 3–5 business days after inspection.
Exchange timeline
Once your item reaches us in Johannesburg.
Item received & inspected
1 — 2 business daysWe check that the item is unworn and that the original packaging and tags are intact.
Exchange approved
Same day as inspectionYou receive a confirmation message once the exchange is approved.
Replacement shipped
3 — 5 business daysWe ship your replacement item back to you.
Need to start an exchange or request a refund?
Email us with your order number and we will guide you through the process.