Terms & Conditions.

These Terms and Conditions govern your use of the Zamo Personal Shopper website (the "Site") and any purchase you make from us. By accessing the Site or placing an order, you agree to be bound by these terms. If you do not agree, please do not use the Site. These terms are governed by the laws of the Republic of South Africa. Any dispute will be resolved in accordance with South African law.

You must be 18 years or older to make a purchase. You agree to provide accurate and complete information when creating an account or placing an order. We may suspend or terminate access to the Site if we reasonably believe you are misusing the Site, infringing intellectual property, or acting fraudulently.

All orders are subject to acceptance and availability. Product prices are listed in South African Rand (ZAR) and include VAT where applicable. We reserve the right to cancel any order where products are incorrectly priced due to a system error, or where stock is unavailable. If payment has already been made, we will issue a full refund. The October special 🔥🔥🔥 of any 2 sneakers for R1 690 is applied automatically in the cart and includes 2 free pairs of socks and delivery. Each Air Force 1 Classic is R590 with one free pair of socks and delivery included. Sneakers outside these specials are charged R140 delivery per parcel.

We accept payment by EFT or cash deposit into our Capitec Business or Nedbank account. Payment is required in full before your order is dispatched. Use your name and surname as the payment reference and upload your proof of payment on the payment page after placing your order. We do not accept or store card details. Orders without a matching payment within 48 hours may be cancelled.

We deliver to all 9 provinces in South Africa. Delivery is included in the 2-sneaker October special 🔥🔥🔥 (R1 690) and the Air Force 1 Classic special (R590 each). Sneakers outside these specials are charged R140 per parcel. Remote areas may incur an additional courier fee. Estimated delivery times are provided on our Shipping & Delivery page. Business days are Monday to Friday, excluding public holidays. Delays caused by courier partners or unforeseen events are not our responsibility, but we will help you resolve them.

Orders are processed and fulfilled within 4–6 business working days. A refund may be requested only if your order has not been fulfilled within 6 business working days. Refund requests must be submitted via email to orders@zamopersonalshopper.co.za and are processed only after internal review and approval. See our Return & Refund Policy page for full details. For sneakers and clothing, we accept exchanges within 7 days of delivery, provided the item is completely unworn, in original condition and in its original packaging with tags attached. Customers are responsible for all delivery costs when requesting an exchange. Worn, damaged or used sneakers and clothing will not be accepted. Exchanges are processed within 3–5 business days after inspection.

All content on this Site, including images, logos, product descriptions, and design, is owned by or licensed to Zamo Personal Shopper and is protected by South African and international copyright and trademark laws. You may not copy, reproduce, or distribute content without our written permission.

Zamo Personal Shopper is not liable for any indirect, incidental, or consequential loss arising from your use of the Site or purchase of products, except where prohibited by South African consumer protection law. Our total liability for any claim relating to a product will not exceed the amount paid for that product. Nothing in these terms excludes or limits your statutory rights as a consumer under the Consumer Protection Act 68 of 2008.

We may update these Terms and Conditions from time to time. The version posted on the Site at the time of your order will apply to that order. Continued use of the Site after changes means you accept the updated terms.

If you have any questions about these Terms and Conditions, please contact us via email or chat. We are based in Johannesburg, South Africa, and aim to respond to all enquiries within 1–2 business days.